I had a customer on the phone yesterday, who spent a good ten minutes trying
to persuade me to break up an ink cartridge refill kit, because he only
needed the clip that held the cartridge. He had replaced his HP printer, for
which he had bought bulk ink, with a Dell printer and didn't want to pay for
the ink, even after I pointed out that ink made for an HP cartridge might
not be suitable for a Lexmark cartridge. He felt that £12 was far too much
to pay to get the bit he wanted and seemed amazed that I couldn't sell him
the bits from the kit for the difference between the retail price of the
full kit and that of the replacement inks, which would have just about
covered what I pay for the product and the cost to me of packing and posting
it.

Colin Bignell
www.inktecshop.co.uk