David in Normandy (David in Normandy ) gurgled
happily, sounding much like they were saying:

A week later an engineer turned up and put a new BT box on the
wall and finally the number worked. Being a home based business I
lost over a week of customer enquiries and sales.

Presumably this was purchased from BT as a business line, giving you
the faster response and higher priority they assign to business
lines? No? Nobody to blame but yourself, then.

Did the interim measures you'd put in place to ensure continuity of
service of the number - transfer to your mobile, p'raps - not work
either? Oh. You didn't have any. Nobody to blame but yourself, then.

You sound like you have the ideal "attitude" to work in BT customer
services?

You sound like you're trying to pass the buck for your bad planning
leaving you stranded...

BT are of course totally blameless,

Did I say that?

I should have expected them to completely screw up at every
opportunity.

It's not exactly news, is it?

Lesson learned.

You tell me...