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Colin B. Colin B. is offline
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Posts: 22
Default delta JT360 assembly problem - web site useless

Nova wrote:
John Santos wrote:

snipped

Anyway, I went to the Delta web site to see if there was an updated
manual or notice or anything. I can't really tell, because the the
link for getting an online copy of the manuals, parts lists, etc.,
redirects you to another web site that seems to only know about DeWalt
tools.


Delta Tools (among others) was bought out by Black & Decker. They now
use their "Dewalt ServiceNet" for support, manuals etc.

http://www.dewaltservicenet.com/servicenet_home.aspx?

You have to register to use the site. I registered over two years ago
and I haven't had any problems with spam, etc.


A few months ago, I needed some manuals for used equipment I acquired.
First of all, I was utterly annoyed at having to create an account for
something as simple as downloading manuals. (and in fact, for finding out
if they actually had manuals available!) Then I was further annoyed by
the fact that by not being in the USA, I couldn't actually set up said
account! A bit of clicking and reading, and I discovered that everyone else
on the planet can use a pre-setup account. Fine, log in and search for
manuals. Eventually I found most of them, but was frustrated that there
weren't manuals for anything that wasn't a current model.
A week later there was a note up saying that servicenet would be mostly
unavailable for a few weeks, while they completely revamped it. Hallelujah!
Except that all they've apparently done is remove what little functionality
it had. There is _nothing_ worthwhile there now, as near as I can see.

On the other hand, I sent email to the "if your manual isn't on this site,
send email to this address" address. Within a week, I had a copy of the
manual in my hands. Their service was very good, even if their website is
utterly unusable.

Colin