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spaco spaco is offline
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Default delta JT360 assembly problem - web site useless

Not that this is much consolation, but I think that DeWalt bought just
about everybody in the recent past. That's the reason for the
confusion. The DeWalt website IS the place to go for Delta! I could
write a 10-pager on the trouble I went through trying to install the
Biesmeyer fence on my Delta Hybrid cabinet saw recently. I bought mine
at a major twin cities hardware company that has been around a long
time, but they weren't a lot of help either. If you have no worse
problem than a few left over washers, consider yourself lucky.
I perceive that the amount of effort now given by (what's left of)
Delta to update manuals as new models come out has suffered a lot. It
seems that you just get the most recent manual for a similar machine
that will fit into the box.

When I went through my own personal "Hell", I even talked with humans at
DeWalt (I don't see a problem with having to call between 9 and 5). The
woman was very polite, but just didn't "get it" at all. She sent me a
paper copy of the same manual that I had told her didn't have the
correct info.

What finally got me straightened out was locating the upline distributor
from the Twin Cities Hardware store. A guy there simply said "Delta
hasn't changed the hole pattern in their saws for years, so use any
setup instructions you can find".
**** I ended up with about 5 POUNDS of extra fasteners!

Pete Stanaitis
-----

John Santos wrote:

Recently purchased a Delta JT360 jointer. When I finished assembling it
yesterday, I discovered I had 4 lock washers left over. I suspect they
belong on the motor mounting bolts, though I re-read the instructions
several times and don't see any mention. They aren't on the parts list.

(The parts list also only lists 36 5/16 flat washers, but 40 are
required and included. However - not speaking Spanish so I'm not 100%
sure - the Spanish parts list does list 40 of these washers! So I'm
suspecting the manual was not written by Ambrose Monk.)

Anyway, I went to the Delta web site to see if there was an updated
manual or notice or anything. I can't really tell, because the the
link for getting an online copy of the manuals, parts lists, etc.,
redirects you to another web site that seems to only know about DeWalt
tools. It claims not to recognize Delta model numbers, and has no
obvious links for manuals anyway. Registering doesn't help. There
is also no obvious link to report problems to a webmaster for either
site. It took a lot of searching to find an 800 number for support,
which isn't available outside 9-6 weekdays.

When I had a problem assembling my Jet contractor's saw (cracked
plastic cursor on the fence), they answered my call in seconds and
sent me a replacement that arrived in a couple of days.