On Thu, 18 Oct 2007 14:53:59 GMT, "Leon"
wrote:


Please excuse my top post,no offense is intended, but I've been down
this road with you many times over about a five year period. Not
going there again. Any one interested can google away. I will
always just single post respond when you bring it up, provide a
brief outline of the facts, let anyone who reads make up their minds.

Frank

----- Original Message -----
From: "Frank Boettcher"



And since you mentioned it again I'll reiterate the facts. As a
percentage of units shipped a small number of units were damaged in
shipment in a way that caused trunions to break. Extensivel testing
determined that what caused the breakage was a full running tipover
where the unit was slammed over on a concrete dock or tipped out of a
warehouse rack. I seriously doubt that any "packaging" would have
stopped that from happening, but in any event, you as a consumer would
not want to pay for it. When a rather expensive improper handling
device was added to the packaging, the problem went away.

Exactly, Delta recognised the problem and provided a fix rather than let it
continue.

Your
distributor, who left a broken unit on his floor did not have to.
Delta was allowing immediate freight allowed RMA's and replacement
units for any damaged units as they did for any type of damage. Why
your distributor chose to keep the saw is a mystery to me. No end
user customer was ever "stuck" with a unit that had broken trunions.
If the distributor had used the RMA process, you as a consumer, would
not have had the opportunity to see the broken tag.

I don't know the details however the distrubutor did indicate that they had
been waiting for Delta to send a replacement trunion. The saw looked
factory freah and IIRC the distributor has 20+ stores in Texas. Perhaps
the unit was damaged during delivery to the store vs perhaps from a
warehouse. I do recall mentioning the problem with the saw way back when
and was actually contacted by a Delta rep inquiring where this saw was
located so that the parts could be delivered. He did not mention that the
saw would be exchanged. Time may have been a decising factor.


Your comment about "may as well have no QC at all" is insulting to
those involved with it and is, of course, your opinion with full right
to express it on an open forum

Well Frank, a comment that may be perceived as an insult to some is often
perceived as a unique opportunity to fix a problem by others. Excuses do
not fix problems.
Those that act on that valuable information tend to stay in
business and or not get sold every few years.

You should absolutely not take offense if you were not responsible.

It can be said that it is equally insulting to the buyer when the
manufacturer defends a product and
or its manufacturing and delivery by blaiming how the product was handled.
WHO chooses the shipping company? The dealer/consumer does not care, as the
fact remains that the equipment is in no condition to be used. No one but
the manufacturer is responsable for its merchandise and how it arrives
because they are the only ones that can do something different to remedy the
problem. Ultimately the manufacturer needs to eat a slice of humble pie
and get with the program, catch up with the competition, and deliver what
the buyer expects to get. Imagine going to a new car dealership with 1% of
the vehicles coming off of the deliveries trucks being wrecked badly enough
that it cannot be sold. For the average dealership in Houston that would be
1 to 2 vehicles every week. It probably happens but in the 10 years that I
worked for an automobile dealership I never saw it happen. GM used to have
a terrible problem with damaged parts deliveries. They switched to a
dedicated carrier with equipment specifically designed to deliver auto parts
and sheet metal with out damage. They may have considered it an insult when
we dealership managers complained about the quality of the packaging and
delivery process however we never heard complaints from GM.