on 10/17/2007 4:12 PM Norminn said the following:
clipped

I just got finished with a brouhaha with PF. Mine would droop and go
off if it wasn't fully opened. At first, I called and they said the
problem was plastic retaining nuts, so they sent me brass. Said they
were going to send me a wrench, too but didn't. That didn't solve
the problem. So, I called again. In the meantime, I discovered that
I had to take off the threaded collar, making the large nuts
accessible, and didn't need a wrench. They had instructed me to take
needle nosed pliers and take the nut off through the top with the
collar in place. When I called back, they sent one cartridge and a
wrench that fit nothing. The new cartridge fixed the problem.
Problem is, I have two of them, and told them I had two of them with
the same problem. I guess I'm going to have to call again from a
different phone number, use a different name, and get another cartridge.

Long story short, I won't be buying any more PF stuff. These are
about the tenth ones I have bought for my properties or installed for
other people who bought them.

For a few bucks more, you can get a Moen or a really nice other
brand. Problem is, they have their own problems.

Steve


You actually got through on the phone? Lucky you! I am done with PF
forever. Our kitchen faucet - about 5 years old - was corroding on
end of spout so they sent a new one. At the time, the process was
easy, about 1 yr. after we purchased it. Now the c. cartridge is
trash, and I can't even find our model number on the website. I have
a part number but waited on "hold" for about 15 min. before giving
up. Gotta be something better - did I say it was made in China?
Sounds like mine. I can't find it either. I believe it is the Savannah
bathroom sink model, only in polished brass. They have the chrome model
listed, but not the brass one.

--

Bill
In Hamptonburgh, NY
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