DerbyDad03 wrote:
On 8 Aug, 10:10, RickH wrote:
On Aug 8, 7:06 am, DerbyDad03 wrote:

Third, while I appreciate the comparison of employee attitudes at the
various stores, my question related only to whether or not Lowes sale
staff received commissions on their sales. If they do, I would tend to
worry that their pockets were a higher priority than my utility bills.
I know that even independent contractors could have a "me first"
attitude, but the Lowes millwork guy doesn't have any ownership in
what he sells me, and isn't impacted if I'm an not happy. It's just
another piece of data to consider when weighing my options.


Your conclusion is not always appropriate.

First, all employees are judged on sales. Even check-out clerks at Walmart
are evaluated on how much retail is rung up at their register. A police
supervisor knows how many citizen contacts (tickets or warnings) a trooper
should be writing on a given shift. Sales is one way of evaluating
productivity and is uniformly used.

Second, a good salesman looks for repeat business and recommendations. The
worker at HD or Lowes is not repairing flat tires on the interstate - he
wants you back!

Third, even if motivated entirely by commission, you may nevertheless get
steered to the best possible deal. In other words, the commission may not be
based entirely on selling price! The store may be overstocked on Acme
Widgets and there's a bonus for pushing them. Acme may be running a special
sales promotion. Who knows?

Point is, if you can, pick a product based on its worth to you, without
consideration of how your selection may affect others.