On 2007-07-28 08:40:46 +0100, "Bob Eager" said:

On Sat, 28 Jul 2007 06:50:31 UTC, Andy Hall wrote:

Did you do some pattern of transactions that you don't normally do, or
perhaps some sequence that by time is unlikely?

Well, their systems said so. The transaction in question was a CPC order
(which happens about once a week) 'Oh no, we don't look at the history
that far back'.

Then they are stupid. I would look elsewhere.



My gripe was that I didn't even know it had happened. I asked if they
planned to phone me to tell me, and they said 'yes, we do phone; your
outgoing call is in the queue and we will get to you in a few hours'.

Being contacted is one thing; having the card summarily blocked, without
notice or advice, is another.

Absolutely. I had that happen once, some years ago. What they
should be doing if there is a suspicion of bogus transactions is to tag
the account for manual referral. In the UK and in most of the rest
of Europe, the trader gets a message to call the card centre who then
do a security check.



Wednesday: CPC, for failing to pack a hard disk properly (continuation
of long saga). Still awaiting warehouse manager's response.

I think you will wait for a long time. These people are just storemen
with a slightly elevated job title. I'd cut it short. Give them two
days to come up with a replacement and then contact the card company
and report it. Having the transaction backed out may get more
attention.

Replacement arrived the next day, no problem.

Thursday: Crucial, for screwing up a delivery and hitting the postal
strike. Still not resolved.

As in the memory people? These days, one of my purchasing criteria is
to go for suppliers who don't use Royal Mail or have an option not to
do so. Hopefully, if they continue to do stupid things like strikes
and drive yet more business into the hands of their competitors, they
will eventually go bust anyway and we'll all be a lot better off.

I had a choice of courier, but RM were best because I wasn't necessarily
going to be in, and retrieval is easier with RM.

Contact councillor and ask your neighbours to do so as well.

Toothless round here. I will do, but gave them a chance to answer first.

MP?