Weatherlawyer wrote:

Actually AOL is pretty good. In ISP Review it gives some reasons for

They are handy for people travelling that need dialup access in a
variety of countries, although I note they charge extra for this now.
The basic platform performance for broadband is ok. Their tech support
is hopeless - all decision table driven 1st line staff with little
technical knowledge, and few technical people available for backup.
Getting BT faults escalated for investigation is very difficult. Much of
it has also been shipped out to India as well.

There are some technical limitations of the platform that are also a
little worrying, such as they way their client software connects to AOL
via a VPN connection - tunnelling straight through firewalls etc. Now
they support use of a router this is less of an issue, but still has the
potential to bite some users using the bundled modem.

As for their software installation process... you can't be serious!


--
Cheers,

John.

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