"H" wrote in message
news:qpWei.2952$pT4.2524@trndny06...
The 11V, I was told by an electrician, actually means zero, since just
about anything, including one's own skin, has that much electricity in it.
So, despite the fact that I said continuity was tested, that was before I
understood that 11V could mean zero.

Utterly incorrect on all counts. Please, next time learn how to use a
voltmeter and ohmmeter before asking for help.