In article , RedOnRed
writes

"tony sayer" wrote in message
...
In article . com, Pete
C writes
On Jun 12, 1:40 pm, sm_jamieson wrote:
I know, a wide-open question.
Any opionions on the best broadband package at present ?
Suppliers to avoid ?
Simon.

Look up your exchange on 'samknows' and see what LLU ISPs there are
for your number, then check out feedback on them at 'thinkbroadband'.

For info on LLU look up 'LLU wiki'

I'm on UKOnline 1Mbit LLU, £9.99/mo unlimited, took longer than
expected to get connected but very good since.

cheers,
Pete.


If.. Your in a cabled area and can put up with the less than just so
*customer service .. Virgin media nee ntl aren't that bad and do offer
quite a good service..

Well we use 'em anyway!...



* mind U all telecoms companies are pretty poor these days...
--
Tony Sayer


Perhaps you won't be too happy to hear that from 01/07/07 Virgin will be
charging 25p per minute for broadband phone support...



Virgin has recently announced that from July it will be charging 25p/minute
for calls to its broadband support line. In an e-mail to customers last
week, it explains the huge call volumes its support teams are facing about
"other issues not related to [their] service" which it claims are not
practical for them as a business to sustain.
This illustrates a clear problem with IT support in general with users of IT
services not understanding what they are buying or the responsibilities of
their suppliers to deliver a service. Within the ISP industry, it is not
uncommon to hear the phrase "Is the Internet down?" on the phone as if the
inability to access a particular website would indicate that the entire
global network of networks known as "the Internet" on which so many
transactions occur, would be inoperable. The problems often lie in the
general lack of understanding about Internet technologies and thus needing
to turn to the first port of call, which usually ends up being the ISP
helpdesk, even though the problem may well be on the local computer, or on
the other side of the world outside the ISP's control.

Virgin's price increase will no doubt be controversial and is likely to
upset users with genuine problems. The company states it hopes this will
encourage users to use the online support tools on its website before they
call for support, although this is quite difficult if the Internet
connection is not working.



I can understand them doing that as people in the main are sooo stupid
when it comes to even the simplest things with PC's. I have to do a
support role of sorts and despite telling them to check the very simple
things, they still want to have their bum's wiped for them!..

So if they want to do that then fine...can't say in a way I blame them.
After all you very much get what you pay for in the BB market...
--
Tony Sayer