"Colin Wilson" o.uk wrote
in message t...
I stupidly paid a £1000 deposit on new windows for my flat in December
2006. After hassling Everest for months they have only now delivered
the contract in May 2007.

Trading standards ?

Pointless, they don't have much power to do anything and often have to be
forced to react.
Keep watching the news for one particular head of trading standards that was
mixed up with DVDs!
Possibly in a few weeks from now.