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Tim Southerwood Tim Southerwood is offline
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Default Best ISP for Broadband

Broadback wrote:

I use IDNET, the big plus with them is the fast response of their help
desk. Also I have found them very reliable. Yes BT is involved but they
are not the best.


I'll cast my vote to Andrews and Arnold. If you want a pipe to the Internet
they ar egood. These days, they are doing more (mail servers and suchlike).
Cons: they are small and do 9-5 support. Pro: If you do have an issue[1]
then they do pick up the phone in less than 10 seconds IME and the person
knows what they are talking about.

Cheers

Tim

[1] When I upgraded to ADSL-MAX, the bandwidth cap wasn't getting
automagically raised after the requisit day or two. After my second call to
them (the first was the obligatory "give it another 24 hours and see", I
had a BT engineer call me back on my mobile requesting some speed tests
whilst he reset stuff at their end. 10 minutes later all was well. Best of
all, I didn't have to ponce around for 15 minutes pretending to reboot
my "windows PC" that I don't have.