On 2007-05-17 22:23:41 +0100, (Peter Ashby) said:

Andy Hall wrote:

On 2007-05-17 10:27:59 +0100, Shay said:

Hi all,
I had Tilers in yesterday. One of the jobs they did for me was to Tile
my kitchen.
This morning I noticed that they have left scratches in my new Astra-
Cast Sink... just in the one area. Like a little scuff.

How can get rid of these?

Thanks loads,
Shay

You don't.

You complain to the tilers and they can replace the sink and claim on
their insurance if they have it.

Which just serves to push up the price for everybody as their insurance
goes up or they charge more in future to cover the cost. And you have to
sign all sorts of waivers before they will start work etc, etc. As the
US shows, nobody wins when things get like that.

Peter

Incorrect.

The tiler should learn the lesson once and take more care in the
future. It isn't as though this is not an entirely preventable
problem. There's no excuse for this kind of carelessness.

That is very different from the US compensation culture where
recompense is unreasonable in proportion to the problem. In this
case, the situation is simple.

Before tiler, the sink did not have the scratches.
After tiler it did and it is not possible to return it to its original
condition.
Solution is to replace sink with the costs going to the tiler. Nobody
is talking about compensation for mental trauma or anything like that,
only that there should be a sink in the same condition after the tiler
has finished as there was before.

Standards are never improved as long as there isn't responsibility and
accountability.