On 2007-05-06 07:46:12 +0100, Graeme said:

Complain to Royal Mail, formally. Seriously.

I would, happily, but to whom?


Far too many people today just don't bother to make a formal complaint
about anything, so nothing is done. I'm not suggesting that one
complaint will change the world, but I am suggesting that enough
complaints will eventually make someone listen.

I wouldn't have a problem doing that and do when buying any goods and
services that don't met expectations.

However, when I do so, I always consider a set of factors:

- Chances of getting the problem fixed for me now and in all cases in
the future

- Time that will be taken to pursue to achieve that

- Out of pocket costs to pursue

- Will somebody be held individually accountable and take action?

- Amount of money involved

- Remedies. i.e. can it pursued in court if necessary

- Is it public sector or equivalent?

- Do I have alternatives for the future?



When I score this exercise using those criteria, an encounter with RM
over their lack of service concerning international package delivery
scores pretty low. I can't see any factors on my list where I feel
any confidence of that. Nonetheless, I'll enter a complaint on
their web site and see what they do.

I looked at Postcomm, but that seems to be yet another toothless tiger
quango. For example, In cases where RM chooses not to deliver because
of some exception, an appeal to Postcomm can be made. However, there
is no requirement for Postcomm to respond in any particular time.