"123curious" u33499@uwe writes:

A Healthcare Financial Services company is attempting to charge a
"reservicing fee" if a loan with them is paid off early. They are not
allowed to charge a penalty so are calling it a reservicing fee.

1. Is that legal?

What does the loan agreement you signed say? Any mention of this in
its fees and disclosures? Prepayment penalties are horrible for
consumers, but that's not to say they aren't out there unfortunately.

2. Which government agency governs this kind of company?

Depends on the country and state I suppose.

If yer in the US, perhaps a state department of professional services
or whomever grants licenses to loan brokers in the state that company
is incorporated is where you could turn to to file a complaint.

In my state it's the
Department of Financial and Professional Regulation
Division of Banking

where this would probably fall.

--
Todd H.
http://toddh.net/