Vey wrote:

Ross Herbert wrote:
On Wed, 04 Apr 2007 01:13:11 GMT, Vey wrote:

JW wrote:
On Mon, 02 Apr 2007 00:41:12 GMT Vey wrote in
Message id:
.net:
When I say "reboot" I mean the cable light goes out while the
power and
PC lights stay on, then the cable light slowly flashes, then
rapidly
flashes, then comes on solid.
I had the exact same problem with a Motorola Surfboard. The
culprit? A
noisy splitter! Try removing all the splitters if possible. Other
things
to check would be to remove all other equipment on the line - VCRs,
TVs,
etc.
Try removing all the splitters . . .
Done before I hollered for help by calling the cable company in the
first place. I guess I have some sort of "guilt complex" and assume
when
things go wrong that it is something *I* did. The guilty boy
complex, I
suppose you could call it. When I was a boy, I might have touched
something and broken it . . . well, my Dad never let me forget it.

So I try to eliminate *everything* that I did or could have done
before
I call and complain to the company. I sometimes waste a lot of time
this
way. A sloppy technician left things in a bad state, and I spent a 8
hours a day for a week trying to fix something that I couldn't
because
there was no way I could.


Have you tried looking up your modem status?

My Motorola Surfboard SB5101 is accessed by typing
http://192.168.100.1/RgStatus.asp in my web browser.

Can't do that with BrightHouse owned modems. They lock the modems down
so that they won't display anything. The technician had a magical
password protected http address that he used to access the docsis pages
by way of the MAC address. He could look at that and see that the
numbers were pretty bad.

So far, everything is working fine again.


Really? I have Earthlink broadband through Brighthouse. I just tried:
http://192.168.100.1/ and got:

Name WebSTAR DPC2100
Modem Serial Number 201455763
Cable Modem MAC Address 00:11:xxxxxxxxxxxxxx
Hardware Version 2.0
Software Version v2.0.2r1244-050319
Receive Power Level -2.7 dBmV
Transmit Power Level 36.5 dBmV
Cable Modem Status Operational

and the same address workes with other cable modems in the area. Some
funtions ARE locked, but only form the user's end. For instance, I can't
do a software reset of the modem, but their techs can.


--
Service to my country? Been there, Done that, and I've got my DD214 to
prove it.
Member of DAV #85.

Michael A. Terrell
Central Florida