"professorpaul" wrote in
ups.com:

I had a Swiss army knife break, if you can believe that. Simply sent
it back to the importer, and they replaced it. In your case, I suspect
that the scales can easily be replaced. Check over in rec.knives,
perhaps.


But this would be intentional damage.

IMO,the engraver should cover the cost of a new one;his error.

--
Jim Yanik
jyanik
at
kua.net