On Sat, 31 Mar 2007 20:43:11 -0400, "Berkshire Bill"
wrote:


"AKA gray asphalt" wrote in message
...
The repair man did a pretty useless, imo, check of my washer while
repairing my dryer. When he took the top off there was evident a lot of
debris in the outer casing. I asked him to open it so I could clean it
which he was unwilling to do, even though the $35 check took him about 5
minutes.

You paid 35 dollars addditional just to check the washer?

In addition to the trip charge of 55?

And how much for the dryer? Or was that fixed within a period of time
included in the 55?

I wonder if I should pay someone to come back and clean or take
it apart so I can clean it. The repair guy said a good bleach cleaning
would do the trick. He didn't listen when I told him I had just done that
and left it overnight.

This appears to me as th efirst post in a thread, so I don't know what
the washer problem is. I might have no opinion on this question
anyhow.

Do I have a right to expect Sears to send someone back to open the washer
and charging me a reasonable fee to open and close the case, without
charging me another $55 trip charge?

If you paid an additional 35 dollars for 5 or 10 minutes work where he
didn't listen to you, didn't find the problem, recommended you do
something you had already done, I would say they should send someone
out at no charge at all, no travel and no additional charge, to do 35
dollars worth of work, since they have already charged you 35 dollars.

If they don't want to do that, I would expect my 35 dollars to be
refunded. You could apply that to another repairman, although I wish
I knew what the problem was.




This reads like the service call was on the dryer and the serviceman did a
casual look at the washer. If so, his repair order probably covers the
dryer only. If he combined the inspection in writing you are in luck,
otherwise his manager is going to point out one call, one machine.

But not if he changed an additional 35 dollars (although I'm not sure
if that is what happened). He's not obliged to pay travel time also
for each machine, since he was already there.

If they want a different arrangement, they have to tell him in
advance.

Bill