"Edwin Pawlowski" wrote in message
news:ld3Bh.4938$H77.4513@trndny08...

wrote in message
He was told IN ADVANCE about the substitution before HD shipped it.
He took them at their word it had identical features.
It's up to the customer to check if that's true. Who trusts a salesman
and accepts
delivery sight unseen.
The customer could have told them to delay shipping until he check out
the machine
for himself.


No, the store should be able to keep their word. If they screw up, they
should fix the problem. I don't see where the customer has any liability
here. When Sears makes substitutions, it is always a newer or better
model and they made customer happy.

If the store said it had identical features and it did not, the problem is
theirs.

Were this a continual time line, I would agree with you. But the "customer"
said, "I want it. Wait, I don't want it. Wait, again, I DO want it." How
much time passed between the original order and delivery? Even if it was
only days, things change. Items get sold out. They change model years.
Lots of things.

What do you do when you want a hamburger? Order it, cancel it, leave, come
back, want your hamburger, and bitch because it's cold?

Steve