On Tue, 13 Feb 2007 13:02:29 -0800, wrote:

On 13 Feb 2007 12:45:55 -0800, wrote:


wrote:
On Tue, 13 Feb 2007 15:17:13 -0500, "Zephyr" Someguy@an email address.com wrote:

perhaps they were less than charitable based on your on again off again
ordering status.
maybe they would have been more willing to work with you if you hadn't had
the previous history...?

When I had my reno business I learned that companies substituting was bad news when I
had a customer of my own to please. I started writing NO SUBSTITUTIONS on the orders
and I still do.


Somehow I think there is more to this story. What model number is
called out on the order and what is the model number actually
received? Did you use it before telling them you wanted to send it
back?

The way I see he placed the order then canceled it only later to renew it. In the
mean time Home Depot had probably switched to a different model of machine.
It was his fault to not ask if the model was still available at the time he renewed
the order.

He either did or didn't have to, because he said he was assured they
had the same features.

It doesn't say how long after the machine was delivered that he
complained. I'm not sure how long could be considered too long. But
we also have no evidence he waited more than an hour.

Besides the lacking delicate cycle, what are all the other
"multitude" of features that are different?

I've always had no problems when dealing with HD. Last year I
special ordered a $450 Kohler cast iron kitchen sink. After getting
it home and actually setting it in the opening, I noticed small spider
web like cracks in one corner. It seemed it could have been from
maybe cooling too rapidly after baking, or similar. Didn't look like
a chip, but I was still worried that HD might say I damaged it.
Just took it back and they took care of it, no questions, no problems,
they just ordered up another one.

If they sent a model that is different than the one you bought, then
I'm amazed they would even argue it.








"ebayer" wrote in message
oups.com...
I went to home depot on 1/23/2007 and purchased a Maytag Washing
Machine.When I got home my old Maytag started to work again.
I went back and cancelled the order.
On 2/9/2007 it died so I went back to Home Depot.
I had them look up my purchase and they reissued the the Item.


Today 2/13-2007 it was received but little did I notice that
they substituted with a different model that they assure me is the
same.


It is not the same and has no delicate wash plus a multitude of
other amenities.

I went back to the store and was told since I did not refuse it on
delivery it now is not returnable.


Their manager said to be basically tough luck
I called corporate and was told basically buyer beware or Home Depot
will screw you.

Never again Home depot