On Wed, 14 Feb 2007 10:16:02 -0800, wrote:


On Wed, 14 Feb 2007 05:51:04 GMT, AZ Nomad wrote:

Call backs FROM customers are a HUGE pain in the ass. If you had ever worked for a
huge business you would understand why. Staff don't work 24/7.

Oh puleeze. Just mention your hours of operation and give a phone number
when you leave the message. You don't have to work 24x7 in order to make
it possible for a return call.

So another 3 day delay waiting for the staff member to return from days off. Then you
expect the staffer to wait for the call AT their computer so they can call up the
customers order. If they miss the return call they get yet another opportunity to
leave ANOTHER message on the customers answering machine. It's called phone tag and
it costs big companies MILLIONS.

Then don't deliver the substitution. There are disadvantages with telling
the customer you have product you haven't got.