On Feb 13, 8:19 pm, wrote:
On 13 Feb 2007 17:09:16 -0800, wrote:

It's not up to HD to decide to switch models on a buyer and send
something else. If he ordered one model and they wanted to sub
something else when he replaced the order they have to ask if a
different model is acceptable.

They don't do that. They don't put things on hold.

Well excuse me. It would require all of a few mins to look up the
customers number and ask them if the sub is acceptable.

Nonsense.
In this day and age even catching a customer at home is difficult and leaving
callback messages is a huge PITA for stores.

Most customers would want to see the new machine first. Retail stores NEVER phone
about subs. These decisions are based on psychology. Customers are far less likely to
reject a sub once it's on their doorstep.

After my third counter top got de-laminated from the crap flakeboard
they accused me of "countertop abuse"! I have not spent a penny in
there since.