wrote in message
...
On 13 Feb 2007 13:21:50 -0800, wrote:
wrote:
On 13 Feb 2007 12:45:55 -0800, wrote:
wrote:
On Tue, 13 Feb 2007 15:17:13 -0500, "Zephyr" Someguy@an email
address.com wrote:
perhaps they were less than charitable based on your on again off
again
ordering status.
maybe they would have been more willing to work with you if you
hadn't had
the previous history...?
When I had my reno business I learned that companies substituting
was bad news when I
had a customer of my own to please. I started writing NO
SUBSTITUTIONS on the orders
and I still do.
Somehow I think there is more to this story. What model number is
called out on the order and what is the model number actually
received? Did you use it before telling them you wanted to send it
back?
The way I see he placed the order then canceled it only later to renew
it. In the
mean time Home Depot had probably switched to a different model of
machine.
It was his fault to not ask if the model was still available at the
time he renewed
the order.
It's not up to HD to decide to switch models on a buyer and send
something else. If he ordered one model and they wanted to sub
something else when he replaced the order they have to ask if a
different model is acceptable.
They don't do that. They don't put things on hold. If the order arrives at
the
warehouse and the stock is gone they sub with the replacement, if them
deem it equal
or better..
To delay the order waiting for the customer to ok the sub would **** off
more
customers than it would please.
I highly doubt that. I've had numerous appliances and furniture delivered,
and if something comes in that I didn't order, I do get much more agitated
than if they call me and talked with me first.
B