Eeyore wrote:
Meat Plow wrote:
Anyone got any weird or strange experiences when doing in home service?
Back in the early 80's when I did residential HVAC, I had so many that it
made me not want to do it any more and I switched to commercial.

Do tell !

I was about the fifteenth tech sent out to this little old lady's house.
I was told outright I was just another warm body and this lady wouldn't
be placated, her set was perfect and the company was just waiting out
the remainder of her service contract. I got there, and sure enough,
the set was about as perfect as a set could be back then. I prodded and
twizzled and asked questions hoping I'd find out what the problem was,
and all she could say was "it's fuzzy, it doesn't look right."

Killing time and thinking, I figured for the heck of it I'd check the
range of the customer controls. Color up, color down, tint purple, tint
green, etc. I hit the brightness and turned it most of the way down so
that only little splotches of the picture tube lit up. She just about
screamed, "What did you do?!" I told her. She said that that was the
best her set had looked since it entered the house. I looked again and
couldn't make out what the picture was supposed to be. I had her play
better-worse-better as I adjusted it in small increments, got a setting
she liked, got her to sign the paper and left. She called in to tell
the bosses what a great tech I was.


Then there was the picture tube install, at 5 PM (quitting time) 12 miles
from the office. When I got back to the office the next day, the boss
asked me how I got along with the Bickersons, and I knew exactly why
he called them that. (The picture tube was being replaced in a brand-new
set because one of them put their boot through the old one.)

--
"Nowadays, security guys break the Mac every single day. Every single day,
they come out with a total exploit, your machine can be taken over totally.
I dare anybody to do that once a month on the Windows machine."
-- Bill Gates, in an interview with Newsweek's Steven Levy