The Medway Handyman wrote:

I received a pair of Draper (Knipex) combination pliers yesterday. Very
nice they are.

I hadn't ordered them! The advice note had a company called Ultra Trueflow
in the 'Invoice Address' box and my name and address in the 'Deliver To'
box.

Being an honest chap I sent Draper an e-mail advising them of the situation.

Got a reply today. Cheeky *******s at Draper asked me to call Ultra
Trueflow to sort it out!

I have replied saying that I'm not calling anyone to sort out their
mistake - and that I will treat them as 'unsolicited goods'.

Shame it wasn't a 24v SDS drill :-)

It always amazes me how companies miss opportunities like this to create
a little extra goodwill with potential customers. How difficult would it
be with a relatively low value item like this to simply have said
"thanks for letting us know, we will send out a new one to the customer
and you can keep that one".


--
Cheers,

John.

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