wrote in message
ups.com...
Hi All,

I have a Hoover HSWD 126 washer dryer which keeps tripping the
thermostat. What I mean by this is there is no heated air coming out on
the tumble dry cycle even through it still goes through the cycle. The
machine is now just over 12 months old (out of manufacturer warranty).

The engineer came out a month ago (when it was still in warranty) and
showed me how to reset it (3 screws at the back, slide the top off and
press one or both of the reset switches). He explained this had
probably just tripped as a one-off but mentioned they commonly go after
2 or 3 years due to the fluff build up in the condensor.

How can I clean the condensor on this - if I unscrew the main back
panel, is it obvious? The engineer made it sound straight-forward...

Any help would be greatly appreciated.

Mat G
Birmingham, UK

If this machine is failing due to clogging of non user serviceable parts
(meaning you need to take it apart rather than just cleaning a user
cleanable filter to rectify) then this machine is not performing adequately
so is not "fit for the purpose" (assuming you are using it in a normal
domestic environment and are operating it according to the manual)

Just because you are out of warranty, does not mean the retailer can just
wash their hands of it.

www.tradingstandards.gov.uk have loads of advice leaflets to read advising
you of your consumer rights.
Specifically this page
[http://www.tradingstandards.gov.uk/c...0043-1011.txt]

If I were you, I would firstly call Hoover and ask them the same question
you have asked here.
Explain to them you have had problems with the machine before, they will
probably have a log of the visit (assuming it was Hoover who fixed it
before)

They might, seeing that this item has had this problem before, fix it for
you free. - You don't ask, you don't get!
They have no legal obligation to fix your machine (unless you bought it from
them directly as a normal consumer rather than a business)
They may just tell you how to clean the condenser, but it is up to you
whether you do so, or continue with the suggestion below...

Failing this, speak to the store you bought it from explaining you have had
this same problem before. If they just tell you that you are out of your
guarantee, politely remind them they are liable under the sale of goods act
(do have a read on the link I supplied above, so you know the facts)

I would not mention to them you have taken the top off to reset the cut-out,
as they might try and use this against you.

If you do remove the cover, PLEASE make sure you unplug it first, there are
usually live parts all over the place in these things!

Sparks...