JANA wrote:
DELL, and all the others will not give out any service information, or sell
any parts for non contracted service people to do any types of repairs of
their equipment. When there is a failure of any kind, the user must send the
device to the manufacture's service rep to have their equipment serviced.


DELL does sell some spare parts, they're just over-priced compared to
3rd party vendors like Parts-People, who specialize in DELL spare
parts.

As for service info, the DELL web site at least has disassembly
manuals for their laptops.

Jerry