Same **** with Home Crapo or any other store that out sources their
installers. No control over them.


Steve Kraus wrote:
in·com·pe·tence
: the state or fact of being incompetent

in·com·pe·tent
2 : inadequate to or unsuitable for a particular purpose
3 a : lacking the qualities needed for effective action b : unable to
function properly

Facts only:

I purchased a range hood for my mom from sears.com (local store pickup).
It was to replace a defective old unit (same nominal size, duct and wiring
already there).

I phoned Sears to arrange installation. They said this would be
accomplished by their preferred contractor, a company called (I think)
Custom Appliance Installers. I believe they are out of Orland Park, IL.

The contractor called and my mom told them it's possible that the adjacent
cabinet might have to get moved over an eighth of an inch or some tiles cut
to clear the different side dimensions of the new unit. "We don't do
that," she was told. Sears called back and left a message saying they were
cancelling.

I called Sears. They said they'd get another vendor to do it.

Sears called back saying tough luck, we can't do it. Go find your own
handyman they "helpfully" suggested.

Is it any wonder Sears is on the skids when they and their vendors are
incompetent to the task of installing their own product at a place where a
similar item was just removed? This can't be the only case where some
small adjustments are required to get something in place.