"Steve Kraus" wrote in message
link.net...
in·com·pe·tence
: the state or fact of being incompetent

in·com·pe·tent
2 : inadequate to or unsuitable for a particular purpose
3 a : lacking the qualities needed for effective action b : unable to
function properly

Facts only:

I purchased a range hood for my mom from sears.com (local store pickup).
It was to replace a defective old unit (same nominal size, duct and wiring
already there).

I phoned Sears to arrange installation. They said this would be
accomplished by their preferred contractor, a company called (I think)
Custom Appliance Installers. I believe they are out of Orland Park, IL.

The contractor called and my mom told them it's possible that the adjacent
cabinet might have to get moved over an eighth of an inch or some tiles
cut
to clear the different side dimensions of the new unit. "We don't do
that," she was told. Sears called back and left a message saying they
were
cancelling.

I called Sears. They said they'd get another vendor to do it.

Sears called back saying tough luck, we can't do it. Go find your own
handyman they "helpfully" suggested.

Is it any wonder Sears is on the skids when they and their vendors are
incompetent to the task of installing their own product at a place where a
similar item was just removed? This can't be the only case where some
small adjustments are required to get something in place.



Did you take the time to call a kitchen specialty dealer and find out what
they would charge to do the job, as well as what their procedure was, in
terms of coming over to measure before making any recommendations or
promises? I'm always mystified as to why this seems to be the last thing
people do, after they've wasted their time with the bigger stores.

When shopping for things that have to be installed, ***always*** shop the
small, locally owned businesses. Some may be as bad as Sears or Home Depot,
but some will be excellent.