Mary Fisher wrote:


Have you asked them?

Don't you keep your bills (with their readings)?

I've found utility companies helpful when I've asked for explanations of
things we didn't understand on the bills. I've also arranged for them to
decrease our DD payments, I'm sure they'd have complied if I'd asked them to
increase payments.

Mary



Hi Mary

In her previous (single) existence my wife paid her elec bill by DD.
the provider increased her payments until she was £150 in credit and
refused to refund the overpayment. She was only able to recover the
money by moving house.

We pay _nothing_ by DD!

Richard