Hi Mike...the bloke that changed the meter would have left a tag for
the
Meter READER. It might still be tucked in near the new meter.


Mary Fisher wrote:

"mike" wrote in message
...
On Wed, 3 Jan 2007 11:56:47 -0000, "Mary Fisher"
wrote:


"mike" wrote in message
. ..



Have you asked them?
Yes - no reply yet.


Don't you keep your bills (with their readings)?
Yes I keep the bill but scratch the readings out so I cannot read
them... NOT!
Do you only read part of NG posts? I clearly said I did - but have
some missing. If I had the data on them even I might be able to work
out the answer! Basically I'm trying to find out if they keep data
that goes back that far. And, as I said have had no reply (1 month).



I've found utility companies helpful when I've asked for explanations of
things we didn't understand on the bills. I've also arranged for them to
decrease our DD payments, I'm sure they'd have complied if I'd asked them
to
increase payments.

Sigh - please re-read the OP.
Of course they will (and have) complied.
I'll re-state the problem for those at the back.
1) I cannot account for the large step increase that took place in the
bill that happened a long time ago.

Have you asked them?

2) They (the elc co) clearly say
they will adjust the DD payment to keep pace with costs - they have
not done so. The only time there has been a change is when I've asked
them to do it directly.

Have you asked them why?

There's no point in arguing with me, I'm not the company, you need to
persevere with them, don't give up until you have the answer you want. We
can't give you the answers.

Oh - and I suggest that you keep all future bills (whether you think you'll
need them or not) in date order in a safe place. Second hand filing cabinets
are very good value. Of course you have to be organised and file bills as
soon as you get them ...

Mary
ttfn!