On Wed, 03 Jan 2007 11:56:30 GMT, mike wrote:


I wonder if there's any chance of finding out what happened here…

My electricity bill is £350. I pay be direct debit and the balance
floats between £300 and £350. Thing is, about 3 years ago it floated
between £70-£100. I do know what's happened to elect prices but I
increased the DD until I noticed it said on the bill that they would
adjust the payments automatically. But they take a fixed amount each
month and have never increased it unless I ask. It just looks like
they want me to have a big excess - if so why?

Due to circumstance I never got around to trying to find out why or
exactly when, this step-function in the bill actually occurred (hands
up - my fault for leaving it). I've been through all the past bills I
have but of course the ones that would have should the details are
lost. But I do remember at around that time the electricity meter was
changed - from a beefy black plastic rotating wheel thing, to a small
plastic box with LCD readout and blinking led!

Is there any point/chance of me finding out from their records (or any
other means) after all this time, where this large excess came from?

I should say so.
Get onto customer services and start asking questions. The worst that
can happen is that they prove that you're being charged the going rate
for an accurately metered amount.

Regards,




--
Stephen Howard - Woodwind repairs & period restorations
www.shwoodwind.co.uk
Emails to: showard{whoisat}shwoodwind{dot}co{dot}uk