On 2006-12-18 21:54:53 +0000, John Beardmore said:


There is no rant, just an observation on the poor service ethic which
is a UK malaise.

When you repeat it so often with no acknowledgement of other views I
think it is likely to be seen as a rant.

The trouble is that there is so little evidence to support the notion
that LAs are giving good service in most areas.

Fortunately, gradually people are starting to realise that they are
being taken for a ride and will not accept rubbish service. However,
culturally, most British people don't like to make a fuss or to
complain. It's changing, but still has a long way to go.



In terms of public to private sector comparison, the acid test is what
happens when there is good service and bad service. Do people get
rewarded over and above their basic remuneration for giving good
service? Do they get penalised and ultimately fired if not.

Usually in the private sector, then again, sometimes in public sector too.

From observation, it seems that this only happens if fingers have been
in the till.



Does the organisation that they work in cease to exist if it doesn't
deliver?

They may get kicked out or sideways in the public sector, and companies
can take a long time to die in the private sector !

Not any more.



When those fundamental questions are answered, it becomes very clear
that for the most part the public sector is not being correctly
motivated.

It seems to me that when the people near the top of an LA are well
motivated, plenty of opportunities arise for sensible rewarding of
worthy efforts.

How?


In either type of organisation, if the top of the organisation looses
the plot, the whole thing tends to descent into finger pointing, back
biting and arse covering. (Well - you would cover it with all those
teeth flying !)


That's true.