Hi all

Thanks for the advice. Fortunately (and happily) the customer is VERY
satisfied and impressed that once the OS blew up, I didn't just throw
up my hands and tell them to call the Geek Squad. Couldn't even
imagine not fixing a problem that happened on my watch.

It just shows to go you that no matter how long you have been working
on these things (and I have been working on electronics and computers
for 25 years), there's always something new to bite you in the butt.
And now that I have had a real taste of Earthlink (both in their
equipment choices and their tech support processes), I will be doubly
wary of them.

I think I will charge them for the backup, since they did not know how
to do it and I set it up to do automatically (up to a server) without
intervention, and time on the phone (at a much reduced rate).

Cheers and happy holidays