I had to call them, that was the only way I could order the parts (their
online form did not seem to work for me, I got an error when I went to
submit it.) IF the replacement parts come with instructions I should be
good to go then. My windows aren't under warranty; the ones in the
house are date coded '87 and the ones in the garage '79.
nate
Art wrote:
Andersen parts come with instructions. Making sure you order the right part
is not easy. Verify by calling them. And ask if it is covered by warranty.
Often it is.
"Nate Nagel" wrote in message
...
wrote:
N8N wrote:
No, best I can figure I have 200 series "narroline" windows from
looking at their web site.
thanks,
nate
Art wrote:
We had to replace a damaged sill on a vinyl clad Andersen window. We
ordered all the parts from Andersen and they were very helpful on the
phone.
But taking it apart and putting it back together is not much fun and
hard to
get right. We don't have tilt out windows. If you have those your
mileage
may vary.
"Nate Nagel" wrote in message
...
anyone have any experience fixing Andersen double hung windows with
nonfunctional counterbalance hardware? After perusing their web site
and
finding out how to remove the plastic sash liners I think I see how
this
is supposed to work, but just wondered if there were any gotchas. I'm
assuming I will find either broken springs or rotted cords, but the
windows themselves are still in good shape so I am not motivated to
replace them.
thanks,
nate
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Nate:
The narroline windows have screws that hold each of the window sash
liners (I seem to recall, actually, that it was the left side only).
yup, that looks right...
Remove all the screws. Put some plastic lubricant (I use Armor All) on
the entire sash cover, so it can slide easily against the two window
frames. Slide both frames up, and gently pull the sash cover at the
bottom, away from the jamb. Pull it down, sliding it between the jamb
and the two frames. The plastic cover can fold/crease, be careful. I
found it useful to put a single layer of fabric on top of the sill to
protect it and so that I can slide the sash cover+the fabric against
the sill.
I'm ASSuming that I'm doing this simply so I can get access to the side of
the sash where the string attaches?
Remove the plastic cover for the top of the window, remove the strings
from the two frames (watch it, they can snap), replace the spring
assembly ( asingle screw), reinsert the strings with a pair of pliers
so they don't snap back. Replace top plastic cover.
Place the plastic "slides" (two pieces of plastic that are 0.5" by 0.5"
and are provided in the replacement spring box) in the two frames'
slots (they guide the sash cover) .
Put both frames up, and gently slide the sash covers back up, taking
great care to not crease/fold them (that's the most difficult part of
the job).
Re-install screws.
The first time you do it, it takes 15-20 minutes. After that, 5-10 at
the most.
Good luck.
Pierre
Thanks! I was just coming back to this thread to ask for some guidance,
as I was not able to find a local parts dealer (the two Andersen dealers
listed on their web site within easy driving distance won't sell me parts;
the first was Home Despot and the second was a local window specialty shop
that stated "we only service windows that we've installed." So much for
buying them locally.) So I didn't get a chance to speak to anyone
actually knowledgeable about this procedure but... looks like you've got
it covered. I'll be saving your post for future reference when the parts
arrive.
nate
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