Malcolm Hoar wrote:
In article , Karl S wrote:
On 20 Nov 2006 11:24:40 -0800, Nate wrote:

I recently purchased a 16KW aluminum generator from Ziller Electric. I
came home from work to meet the shipper and inspected the package...
cardboard, pallet, etc all looked fine. We carefully placed the pallet
in my garage and I returned to work. About a week later I decided to
do an inventory in order to make plans for installation. After lifting
the cardboard cover and inspecting the internals, I walk to the rear
and find that the rear panel is pushed in exactly where the flex
conduit is stored during shipment. Something obviously pushed on the
rear of the unit and dented the panel and two of the air louvers.

You inspect it when you receive it and find nothing wrong, sign for it,
ignore it for a week and then find something wrong. After all this time
has passed you call Ziller and want a replacement? I think you are asking
too much.

Perhaps. The OP should check the actual policies with his
shipper and the carrier.

In many cases, the signature at delivery serves only as
confirmation that the package was delivered and appears
intact.

Many shippers specfically provide a grace period (often
two days) during which time you need to open the packaging,
inspect the contents and report any problems.

In my (limited) experience this is *very* common, even
normal. However, not many suppliers give a full week
for this task. As I recall, one generally has two days.

--
|~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~|
| Malcolm Hoar "The more I practice, the luckier I get". |
| Gary Player. |
| http://www.malch.com/ Shpx gur PQN. |
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~

Appreciate the constructive input. I actually did a quick inspection
that night but didn't get around behind the generator. I also assumed
that anything strong enough to damage the generator would have damaged
the cardboard. I never took into consideration the cardboard could be
pushed, appear to be undamaged, but the soft aluminum housing would be
damaged. I definitely could have avoided this by completely unpacking
but I still would not expect to be treated the way I was by Ziller.