"Nate" wrote in message
oups.com...

I honestly wouldn't expect anyone to completely unpack a 500 lb
generator while the shipper is sitting in the driveway but that's
Ziller's stance. I'm in the process of taking this up with both my
credit card company and Generac so we'll see what happens.

File a concealed damage claim with the shipping company. You are correct,
no shipper has time to stand there while you open and inspect every shipment.
Concealed damage claims are a normal thing. That said, If you did not buy extra
insurance, the shipper may have very limited liability in the matter.

Vaughn