In article , wrote:

I'm not endorsing Mrs Clean's 99% claim which is clearly
over the top, but evidence of a problem is hard and real.


Um .... here is the data from the BBB link you supplied.

[...]

Contractors don't make the top ten.

Contractors of several times do make the top ten in reports requested
... but that is not an indication of disatisfaction.

In a previous incarnation, I ran a marketing research company. I
found then, as now, that most of the "statistically significant"
numbers people quote are significant of nothing at all.

Good, then you'll have some idea of how to examine some more
detailed data such as:

http://www.bbb.org/about/stat2005/us05compsort.pdf

In addition to the numbers of complaints, you'll want to
look at the numbers of unresolved complaints.

You'll also know how to dig out other sources of data
and note how frequently contractors (of various kinds)
consistently deliver lower customer satisfaction than
most other industries.

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|~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~|
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