"Malcolm Hoar" wrote in message
...
In article , Doe John
wrote:
Hi:

Home Depot sells Trane gas furnaces, and I would like to know if Home
Depot has their own people install the furnace or do they subcontract?
I remember a commercial a few weeks ago, where they showed a bunch of
guys in Home Depot uniforms installing a furnace. Doesn't sound
correct and downright silly. I am sure Home Depot can't possibly
install the furnace themselves. If they did, the workmanship and
installation can't be good.

For those of you who have used Home Depot to install a gas furnace,
how was the installation and service? I looked up Trane authorized
dealers in my area, but some of them have addresses that don't exist
or are PO boxes.They also list Home Depot as an authorized dealer, but
they scare me.

Home Depot subcontract most if not all of this work. It's a
crap shoot as to whether you get a good crew or a bad one.
But since HD will surely go for the cheapest contractors
they can find, the chances are they won't be the best.

I guess a lot of people feel "safe" knowing that they have
recourse to HD, a very large company. However, I personally
think that HD's commitment to customer service and quality
is rather lacking (to put it kindly). Lowes do at least
seem to "care", a little.

Personally, I'd suggest finding a local contractor through
the recommendation of friends, neighbors, other tradespeople
who you might know and trust.


I'm amazed that by now, independent contractors haven't found a way to pitch
$$$ into a common fund, and buy some creative advertising to spread the word
about Home Depot. What a source of humor it could be!