wrote in message
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The hinge cap on our Bemis toilet seat has broken off.

I contacted Bemis customer support hoping that they would either send
me or sell me a replacement part.

Bemis's response was that I should trying taking the seat back to the
store since they don't provide spare parts. Clearly, no store is going
to take back an out-of-warranty, used toilet seat.

I could not believe that they are basically saying that there is no
way to fix or replace this 5-cent broken part.

Based on my past experience, this a very common part to break and it
is hard to believe that Bemis can't or won't provide a replacement
part.

Bemis basically seems to be saying that if you are out of your 1 year
warranty, then if anything breaks, your only option is to throw out
the seat and by another one.

THIS IS ONE OF THE LAMEST RESPONSES I HAVE EVER RECEIVED TO CUSTOMER
SERVICE REQUESTS.

Other companies like Kohler have sent me substantial replacement parts
for free with no questions asked -- even when the damage was my fault
and when I have been more than willing to pay.

Toilet seats are consumables; they just wear out and you replace them.
Bemis presumably doesn't have a high enough profit margin to send out
replacement parts.

I have also found Kohler to be very accomodating. They must be able to
afford it.