"Nosmo King" wrote in message
...
In article . com,
"Dottie" wrote:
Lowe's also is big on keeping sales receipts...the store where I go has
a big sign over the returns desk outlining policy. I returned
something a few months back, had followed all the rules, and the clerk
did not want to accept it because it was a markdown. I had to ask for
the manager and he said okay right away....she said, "but we were told
yesterday....." and he cut her off and said it's okay. I think they
have too many cooks stirring the soup down there sometimes.


I worked part time in the electrical department at HD for about a year. I
remember one time where someone returned a 100' extension cord. It was a
big
rat's nest, with mud on it, having clearly been used. HD gave the
customer a
credit, and our department just tossed it. I also people returning fans
at
the end of the summer, and generators after the ice storm, saying they
wouldn't start.

I can understand the stores trying to resell an item if it appears in like
new
condition. For example, someone opens a package only to realize the item
is
the wrong size.
I don't even have a problem with them reselling the dirty or 'buyer's
remorse' items, if they are so labeled and suitably discounted- Sam's club
does that in a back corner of most locations. I understand why some stores
don't wanna do that- reputation being worth more than the few recovered
dollars- but there is a whole secondary market for service return items.
Most brand-name power tools and electronics at Big Lots are service returns.
For a store that only has occasional returned items and doesn't want to
resell, they can always donate to Goodwill, Habitat ReStore, or similar. (Or
just have an unofficial spot by the dumpster for employees or whoever to
make the stuff vanish. I'd love to have a spare 100 foot cord...)

aem sends...