In article . com, "Dottie" wrote:
Lowe's also is big on keeping sales receipts...the store where I go has
a big sign over the returns desk outlining policy. I returned
something a few months back, had followed all the rules, and the clerk
did not want to accept it because it was a markdown. I had to ask for
the manager and he said okay right away....she said, "but we were told
yesterday....." and he cut her off and said it's okay. I think they
have too many cooks stirring the soup down there sometimes.


I worked part time in the electrical department at HD for about a year. I
remember one time where someone returned a 100' extension cord. It was a big
rat's nest, with mud on it, having clearly been used. HD gave the customer a
credit, and our department just tossed it. I also people returning fans at
the end of the summer, and generators after the ice storm, saying they
wouldn't start.

I can understand the stores trying to resell an item if it appears in like new
condition. For example, someone opens a package only to realize the item is
the wrong size.