Your description sounds like a CRT that has been failing for a while. Most
of these CRT's are no longer available. If so, the cost would not be
feasible. In these cases, most of the warranty contractors will give what is
called a pro-rated rebate for an exchange.

Read your warranty contract very carefully to know the agreement that is
stated on it. This way, you will be in a legal position to argue for a full
credit, if the contract indicates full exchange, which I doubt after the
first year.

--

JANA
_____


"Derek ^" wrote in message
...
This UK model TV is nearly 4 years old has been heavily used and has
the following fault.

When switched on from cold the picture is very dark, the highlights
appear to be crushed and "silvery", the colour balance is wrong with
low level flesh tones (under the chin, say) taking on a magenta cast.

This effect warms out quite rapidly within 5 or so minutes, and if the
contrast is not run too high the picture is more/less normal for the
rest of the day but highlights can still look a bit silvery and
coloured yellowish. The problem appears to be getting worse.

The set was bought with a "free" 5 year extended warranty *but* the
retailer, Allders, no longer exists. In the UK I can make a claim
against the finance company who provided the credit to buy the set,
thankfully they still exist. But there is only one year left on the
Ex. Warranty and I might have quite a lot of argueing to do with them.

I am thinking the CRT has one or more low emission guns and the repair
will be expensive/uneconomical. I don't want them to start a long
backwards and forwards sequence of repair visits 'till the warranty
expires.

Forewarned is forearmed. ;-)

TIA for any opinions.

DG