mm wrote:
On 26 Sep 2006 13:10:51 -0700, "headware"
wrote:

Well I have refused them access yet. They said to call back when the
water stain has dried. I really just wanted to know whether or not
someone who can't be trusted to change out an A/C pan should be trusted
to assess and fix water damage.

I thought they were just volunteering to come back and replace the pan
right. And maybe pay for someone to paint your ceiling.

That's was what I thought when I posted yesterday, further down the
thread. I think I would let them put the pan in, and I would go look
to see if it was big enough -- really, it doesn't let them off the
hook but for your own benefit, you should have gone up and looked at
their work each evening, or earlier if you were home when they were
working -- but not let them paint. That's not their specialty, and I
can hardly believe they plan for their own employees to do it.

Are you sure they even offered to fix that part, the paint?
Maybe they plan to hire a guy or a company that does specialize in
plaster and paint. If so, if you talk to him directly, maybe he can
convince you he'll do the job right.

If there is no visible plaster damage, and it is latex paint, and you
know the color, you can just paint the bad stuff and won't see where
it joins.

I like DK"s suggestion. If not that, I'd want to see first hand that
the drain is clear and there is that method for overlowing through the
eaves.

Or if it is worth fitting the bill
myself for another company to do it (based on price and difficulty of
the job).

Dave

DK wrote:
On 26 Sep 2006 08:55:00 -0700, "headware"
wrote:

I recently had my A/C unit replaced in the attic. The unit was about 20
years old and the pan was in bad shape. When the repair company
initially replaced it they didn't replace the pan for some reason.
Later they came back to replace the pan but apparently put in one that
was too small, which caused water to leak out. There are visible water
marks on the ceiling in one room.

They have admitted that it was their mistake and have offered to fix it
for free. Obviously, I no longer trust these guys so I tried to get my
home warranty company to send out another company to assess and fix the
damage but they don't cover secondary damages due to attempted repairs
to the initial problem. Should I bother having another company come out
and assess/fix the damage at my own expense? Is this an expensive
problem to fix? Is this a difficult thing to fix (i.e. is it in their
obviously limited scope of abilities)?

Any advice general or specific is welcome.

Thanks,
Dave

In contract law, when there is a breach, the party at fault is
usually given the opportunity to repair the damage.

My opinion is that you have given up your rights by refusing them
access.

Sorry, I meant to type "I haven't refused them access yet". I'm not
sure exactly what they plan on doing because I wasn't there when this
all happened and I haven't spoken to them yet (the ceiling isn't dry).
I don't think they'll be painting because I don't have paint on my
ceilings, I have popcorn. I'm not even sure what is damaged and how
badly. I looked up there but not knowing anything about A/C's or
ceilings, I can't tell what's damaged. There is a lot of junk strewn
around from when they were working. I can't see any water damage from
the attic but I would assume it's hidden by the fiberglass.

I think I'll probably hire another A/C guy to come out and look at the
system to make sure nothing else is screwed up. With all the problems
I've had with these guys I can't believe they're still in business.

Thanks,
Dave