On Tue, 26 Sep 2006 13:17:21 -0500, DK wrote:

On 26 Sep 2006 08:55:00 -0700, "headware"
wrote:

I recently had my A/C unit replaced in the attic. The unit was about 20
years old and the pan was in bad shape. When the repair company
initially replaced it they didn't replace the pan for some reason.
Later they came back to replace the pan but apparently put in one that
was too small, which caused water to leak out. There are visible water
marks on the ceiling in one room.

They have admitted that it was their mistake and have offered to fix it
for free. Obviously, I no longer trust these guys so I tried to get my
home warranty company to send out another company to assess and fix the
damage but they don't cover secondary damages due to attempted repairs
to the initial problem. Should I bother having another company come out
and assess/fix the damage at my own expense? Is this an expensive
problem to fix? Is this a difficult thing to fix (i.e. is it in their
obviously limited scope of abilities)?

Any advice general or specific is welcome.

Thanks,
Dave

In contract law, when there is a breach, the party at fault is
usually given the opportunity to repair the damage.

My opinion is that you have given up your rights by refusing them
access.

His story doesn't say that he told them no, never. He may have just
said, I"ll call you back. Even if he did say, No, I'll go somewhere
else, he can call back as if he never said that, or b) if necessary,
pretend he never said that, b) they'll probably want the chance to fix
it and repair the bad feelings between them and him; they may not even
remember what the OP said, c) even if they say, But you said you
didn't want us to, the OP can say, and I'll bet it is true, "I was
angry then, and I'm not anymore....."

It's almost always possible to reach an accord, and hopefully
satisfaction, that's fair, if both parties want that.