"Charles Schuler" wrote in
:

This is a second post about the same subject ... a botched
installation by The Closet Factory in Naples, FL. The Closet Factory
was the subcontractor and they were located in Ft. Myers, FL, and that
particular franchise has gone out of business. No relief possible
from their headquarters in CA; they hang up on me.

The Expo Design Center in Naples, FL was the prime contractor and they
also ignore my complaints. No exaggeration ... dozens of phone calls
... I now have a case number and all of that, but nothing ever
happens. When I give my case number, the reps often say ... "Oh my,
this is really very strange and must be due to some kind of error."

I'd suggest that folks avoid Expo Design Centers and The Closet
Factories.

I now shop at Lowe's and will never, ever, visit a Home Depot (The
owner of the Expo Design Centers).

The installation was in December 2005, by the way, and that's a long
time ago ... soon they will tell me it is beyond the warranty.






I assume you have contacted Home Depot and they say you have to contact
the Expo Center?

a botched
installation by The Closet Factory in Naples, FL. The Closet Factory
was the subcontractor and they were located in Ft. Myers, FL,

The sub-k is none of your concern. You have no business with them.
HD/Expo hired them. It's their problem if the sub-k screwed them. Your
business/contract is with Expo center.

No relief possible
from their headquarters in CA; they hang up on me.

Again, you are not their customer and you have no business with them.

The installation was in December 2005, by the way, and that's a long
time ago ... soon they will tell me it is beyond the warranty.

Write a letter. Not call. Not email. Put the entire story in it from day
one to present. Include who you called. talked to and when. Send it to
the people you had the contract with - HD Design Center I assume. Then in
conclusion request a response by xx days after receipt of the letter. If
they don't respond then you will be FORCED to....(whatever you are
going/willing to do). Send it certified mail WITH A RETURN RECEIPT proof
of delivery. Then wait. Then do whatever.

You must do it in writing or your rights are not preserved. The beyond
warranty should be preserved.

Also, did you pay with a credit card? If so, you may have recourse there.
Requires you WRITE a letter to the CC company.

I'm not a legal person or even savy on legal stuff. This is just my
understanding based on life's experience.