On 2006-09-21 16:34:29 +0100, Tony Bryer said:

On Thu, 21 Sep 2006 15:25:07 +0100 Guy King wrote :
But what the extra complications like size rules and waiting in line
while they print a sticker instead of selling you a few stamps does
is **** off the customer. Just what the RM doesn't need right not.

The cynical truth is probably that RM really doesn't care about private
customers who send the odd card now and again, rather businesses who
frank their mail and for the most part have printed addresses with
postcodes. It's the latter they can't afford to lose and the latter who
are attractive to the competition.

I think that that's true, and it will be their ultimate demise because
they have no clue about what service means and will be gobbled up by
the professionals.