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Posted to uk.d-i-y
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Damaged finish on new kitchen worktop
On 2006-09-05 19:07:03 +0100, said:
Phil Anthropist wrote:
The supplier is likely to say that it wasn't damaged when it left their
premises, I would be astounded if they said otherwise. I don't know what the
fitter will say but he is unlikely to admit to causing damage. Without any
evidence of who caused the damage you may need to cut your losses and
arrange replacement with a lighter colour that doesn't smear or show crumbs.
Thanks all. I've tried all the above, except meths. My feeling is that
it was the fitter. He's made an awful job. I told him off one night for
scratching the top - there are some deep gouges - which he caused by
putting his electric cutting machinary directly on the work surface.
Would you believe, he used it as his workbench, unprotected. I have a
feeling he may have tried, and spectacularly failed, to remove some of
the scratches.
Replacing it is waaay beyond our means. Now if only there was a way to
restore the "glaze"...which I don't suppose there is?
It has rather taken the shine off our new kitchen (can't believe I'm
joking about it!)
This is unacceptable. You should not have to do any of it. If you
are certain that the fitter did some of the damage, take some good
quality photos and forward them to him with a covering letter asking
how he proposes to address the problem.
Tell him that if that involves replacement of the worktop, then that is
what he will have to do at his cost.
Also, I suggest that you don't allow it to drag on. Put a time limit
of 14 days for a response and indicate that you will take further
action if the matter isn't addressed.
If nothing is forthcoming then the action would be to withhold payment
until he does fix the problem. If you have already paid, then the next
action after non-performance would be to obtain an estimate for the
replacement of the worktop and send that to him indicating that there
will be a court action if necessary. That does not have to be a
complicated or expensive procedure either if the amount is under £5000.
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