DIYbanter - View Single Post

Andy Hall

On 2006-09-05 13:09:01 +0100, said:

We've just had a new kitchen installed in our extension. The worktop is
a speckled black laminate (Duropal). After just a few days I'm already
regretting a dark colour - it's impossible to clean as it shows every
smear from every wipe and every crumb.

More worryingly, there appear to be areas where the finish is "dull"
(even though it's not a gloss finish), an effect like I'd expect you'd
get if it were rubbed with wire wool. I have tried good old elbow
grease and a few kitchen cleaners (Mr Muscle, Bar keepers Friend etc)
to no avail. I also tried some EvoStick glue remover, thinking it may
be some kind of residue, but still no joy.

Does anyone have any tips before I either accuse the fitter (who was a
disgrace) of damaging it, or challenge the supplier suggesting it may
have a manufacturing fault?

Have you paid? All of it? Did you pay by credit card?

If you haven't, then the discussion is with the supplier of the worktop
and perhaps the fitter.

If you have, then it is with them plus the credit card company.

You've paid for a pristine new worktop and should not have to be
messing around to achieve what should have been delivered in the first
place.

I would suggest writing to both parties (letter by special delivery
requiring signature) and say that the result is unacceptable and ask
what they propose to do. There is no need to make accusations.
Certainly it would be unwise to say that you have attempted to clean it.